Category
Engineering
When an agent gets an error, it has to pick one of three things to do next: retry, fix the request, or stop and tell a person. Why a spent plan is a 402, why two 429s mean opposite things, and the day we collapsed a dozen error names into one vocabulary.
Daniel Sternlicht · 6 min read
Engineering
Corporate security gateways open every link in a message within a second of delivery, with a browser's user agent, and a click tracker records each one as a reader. Of 1,766 clicked messages, 884 were scanned rather than read. The signature that gives them away, why you cannot judge it from the first hit, and what an agent acting on a click should see.
Daniel Sternlicht · 5 min read
Engineering
Two customers reply to "Re: Invoice" on the same afternoon. Subject matching puts them in one thread, and an agent reading it leaks one customer's context into a reply to the other. How SendRaven joins replies instead.
Daniel Sternlicht · 4 min read